Comments for Sol Algranti Photography http://www.solalgrantiphotography.com/blog Just another WordPress weblog Fri, 21 Nov 2008 03:30:25 +0000 http://wordpress.org/?v=2.5.1 Comment on West Jet Should Be Grounded- My Frustrating Experience with WestJet by B http://www.solalgrantiphotography.com/blog/2008/09/04/west-jet-should-be-grounded-my-frustrating-experience-with-westjet/#comment-5 B Fri, 05 Sep 2008 03:40:14 +0000 http://www.solalgrantiphotography.com/blog/?p=5#comment-5 And I suppose when I use your companies, I get consistent service every time. Consistent exposure, focus, contrast, composition? WestJet is world renowned for their customer service and while they may have some hiccups, overall they have superior service that you won't find in another airline. I fly them any chance I get because they treat me like a human and appreciate my business. But I also stay within their guidelines for luggage etc and have not had an issue. It is irresponsible on your part not to adhere to the luggage guidelines. It is not rocket science. And I suppose when I use your companies, I get consistent service every time. Consistent exposure, focus, contrast, composition? WestJet is world renowned for their customer service and while they may have some hiccups, overall they have superior service that you won’t find in another airline. I fly them any chance I get because they treat me like a human and appreciate my business. But I also stay within their guidelines for luggage etc and have not had an issue. It is irresponsible on your part not to adhere to the luggage guidelines. It is not rocket science.

]]> Comment on West Jet Should Be Grounded- My Frustrating Experience with WestJet by admin http://www.solalgrantiphotography.com/blog/2008/09/04/west-jet-should-be-grounded-my-frustrating-experience-with-westjet/#comment-4 admin Thu, 04 Sep 2008 19:35:03 +0000 http://www.solalgrantiphotography.com/blog/?p=5#comment-4 Thank you for repeating what the agent told me a couple of weeks ago. Your explanation will not change my experience about West Jet and in fact it added more to my frustration. I am an avid photographer and I travel with the same gear all the time. I traveled many times with the same gear with West Jet without any problems. When West Jet agent are not consistent the message they send is that there is + tolerance for carry-ons beyond the accepted terms. So, please don't give me the argument that I am responsible and that I have agreed with terms and conditions when I purchase the ticket. The inconsistency kills. Besides, I am not trying to build up a legal case here. I just want that all photography enthusiasts know how inconsistent West Jet is. In the short run you may not feel that your business is hurting. But believe me it will catch up with you. I know from first hand as I own Algranti Group of companies which consists of of 5 manufacturing companies one consulting and one real estate company. I know the power of word of mouth… Especially with the internet and emails which I started another email campaign to my photography friends and all camera clubs in Canada and they will send them to their friends that I can’t reach. I don't know if you are a West Jet employee. If you are; keep up with this attitude and keep repeating passenger’s responsibility. Thank you for repeating what the agent told me a couple of weeks ago. Your explanation will not change my experience about West Jet and in fact it added more to my frustration.

I am an avid photographer and I travel with the same gear all the time. I traveled many times with the same gear with West Jet without any problems. When West Jet agent are not consistent the message they send is that there is + tolerance for carry-ons beyond the accepted terms. So, please don’t give me the argument that I am responsible and that I have agreed with terms and conditions when I purchase the ticket. The inconsistency kills. Besides, I am not trying to build up a legal case here. I just want that all photography enthusiasts know how inconsistent West Jet is. In the short run you may not feel that your business is hurting. But believe me it will catch up with you. I know from first hand as I own Algranti Group of companies which consists of of 5 manufacturing companies one consulting and one real estate company. I know the power of word of mouth… Especially with the internet and emails which I started another email campaign to my photography friends and all camera clubs in Canada and they will send them to their friends that I can’t reach.

I don’t know if you are a West Jet employee. If you are; keep up with this attitude and keep repeating passenger’s responsibility.

]]> Comment on West Jet Should Be Grounded- My Frustrating Experience with WestJet by J http://www.solalgrantiphotography.com/blog/2008/09/04/west-jet-should-be-grounded-my-frustrating-experience-with-westjet/#comment-3 J Thu, 04 Sep 2008 18:57:37 +0000 http://www.solalgrantiphotography.com/blog/?p=5#comment-3 It is your responsibility to be aware of what your baggage (checked and carry on) allotments are and to be within those limits, and you are subject to being checked by the carrier at their discretion. When you purchase your tickets you agree to the terms and conditions of carriage. If you desire flexibility and convenience involved with your travel, explore full fare tickets which allow you to do that. Discounted fares come with restrictions; the airline industry is and has always been about supply and demand; you demand a service then supply the funds for it. On the return flight you got caught with overweight baggage. It is not an inconsistency just like you don't get a ticket every single time you go over the speed limit. Human power can only do so much. Those people that try and beat the system, especially with excess or overweight baggage only do more damage to the market; every ounce costs money in fuel to loft it in the air. Bring on too much your stealing from the air carrier; which then results in higher fares or fuel surcharges. Everyone suffers then. I am quite sure that if your checked baggage did not have to be repacked, for being over weight, it would have made it down the belt in time to make it to the aircraft that you were actually traveling on. (This is always why there are mandated minimum connecting times which are found in the OAG "Official Airline Guide") One other point to make is that those that handle your baggage behind the scenes are not always airline employees; rather "ground handling" services that are contracted, sometimes forcibly by the specific Airport Authority, that are handling your baggage. Think about what kind of motivation a contracted employee has and how that would translate into your baggage going into airplane from Airline A over Airline B - its just another bag. No ownership or no need for them to care how their performance reflects on the airline itself. It is your responsibility to be aware of what your baggage (checked and carry on) allotments are and to be within those limits, and you are subject to being checked by the carrier at their discretion.

When you purchase your tickets you agree to the terms and conditions of carriage.

If you desire flexibility and convenience involved with your travel, explore full fare tickets which allow you to do that.

Discounted fares come with restrictions; the airline industry is and has always been about supply and demand; you demand a service then supply the funds for it.

On the return flight you got caught with overweight baggage. It is not an inconsistency just like you don’t get a ticket every single time you go over the speed limit. Human power can only do so much.

Those people that try and beat the system, especially with excess or overweight baggage only do more damage to the market; every ounce costs money in fuel to loft it in the air.

Bring on too much your stealing from the air carrier; which then results in higher fares or fuel surcharges. Everyone suffers then.

I am quite sure that if your checked baggage did not have to be repacked, for being over weight, it would have made it down the belt in time to make it to the aircraft that you were actually traveling on. (This is always why there are mandated minimum connecting times which are found in the OAG “Official Airline Guide”)

One other point to make is that those that handle your baggage behind the scenes are not always airline employees; rather “ground handling” services that are contracted, sometimes forcibly by the specific Airport Authority, that are handling your baggage.

Think about what kind of motivation a contracted employee has and how that would translate into your baggage going into airplane from Airline A over Airline B - its just another bag. No ownership or no need for them to care how their performance reflects on the airline itself.

]]> Comment on West Jet Should Be Grounded- My Frustrating Experience with WestJet by Rick http://www.solalgrantiphotography.com/blog/2008/09/04/west-jet-should-be-grounded-my-frustrating-experience-with-westjet/#comment-2 Rick Thu, 04 Sep 2008 17:36:30 +0000 http://www.solalgrantiphotography.com/blog/?p=5#comment-2 Hi, I read your story - not a good one. I work at WestJet and we take customer service really seriously and I'll bet that if you give us a chance, we'd make this right for you. Can’t hurt to try. http://www.westjet.com. Then click on the 'contact us' button then e-mail Guest Relations. Rick Hi,

I read your story - not a good one. I work at WestJet and we take customer service really seriously and I’ll bet that if you give us a chance, we’d make this right for you.

Can’t hurt to try. http://www.westjet.com. Then click on the ‘contact us’ button then e-mail Guest Relations.

Rick

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